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FAQ

What If I Forgot To Use My Discount Code?
Unfortunately, we cannot adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code.

I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. Nick Noir cannot ensure an address change after this point.  However, please e-mail us right away at orders@nicknoir.com, (within a 24 hour period) with the updated address. We will do our best to make this change.  If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment

When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. During sales, please allow 5-7 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.

What Could Cause A Delay With My Shipment
Please respond to any emails asking for address verification!  If your order is flagged for fraud, the order will be automatically refunded.  A number of people allow the address fields to auto-populate which may seem convenient but if the information is incorrect and left unchecked it could cause shipment delays.  If the address fields auto-populated incorrectly and you are aware of it after placing the order, please contact orders@nicknoir.com within 24 hours to make the necessary changes.

Why did I not receive a confirmation e-mail?
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.

I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to go through the exchange process or place a new order.

I want to make a return or exchange. How do I do this?
For step by step instructions, please refer to our exchange/return information at this link.

Do you have a mailing list?
Yes! The best way to keep up on restocking is to join the mailing list, follow us on Instagram or our Facebook page.

I have a question about sizing. How do your t-shirts, etc fit?
Please refer to our size charts with each apparel product.  The charts feature US sizes only.

The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a paypal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please e-mail us at contact@nicknoir.com.